Check your customer in
Every shop gets its own check-in link. Send it on WhatsApp or by email, and customers fill in their details on their own phone before they arrive.
- Contact details, emergency contact, where they heard about you, and the terms.
- A link to the diver medical questionnaire.
- Returning customers are recognised instead of duplicated.
- Each check-in arrives in Ombar as a pending booking, ready to confirm when the diver walks in.
Schedule your customers and staff
Every booking carries the course or dive, the diver's certification level, their language and the dive site, so the day can be planned from one screen.
- Filter the schedule by course, staff member and date.
- Select several bookings and assign one dive leader to all of them.
- Select several bookings and apply one discount to all of them.
- BCD, wetsuit, fin and weight sizes stored per diver and shown on the schedule.
- Set up your own courses, booking types, certifications and dive sites for each shop.
Manage the day
Managers see what is happening in the shop today. Dive leaders and instructors see the jobs given to them, with the customer details that go with each one.
- Manager: income today, new customers, activities booked, pending and unassigned bookings.
- Reception: who is booked today and who still owes.
- Instructors and dive leaders: their divers, their courses and their schedule for today.
- Works in the browser on a phone, tablet or laptop, and can be added to the iPhone home screen like an app.
Payments and outstanding charges
Ombar tracks payments and generates invoices. It is not a payment processor: customers pay your shop the way they always have, and you record the payment against their bill.
- Record each payment with its amount, method, date and reference. Set up the payment methods your shop uses.
- Refunds sit against the same customer, with a running total.
- See what every customer still owes, across all your shops.
- A receipt and invoice PDF for every payment.
- Export payments, activities and customer transactions to CSV.
Staff commissions and referral agents
Set how commission works in your shop: per person or as a pool, with or without the PIC fee and discounts, and a fixed or percentage rate for freelancers.
- See what each staff member is owed, month by month.
- Record which referral agent, hotel or partner sent each booking, and see bookings by agent every month.
Everyone sees their own job
Every person gets a login with access to the parts of Ombar their job needs.
- Owner and manager: everything, including settings and billing.
- Reception: the schedule, customers, activities, payments, retail and incoming booking requests.
- Finance: finance, payments, commissions and statistics, with billing read-only.
- Staff: the schedule and customers, opening on their own work first.
One login, every location
Run several shops as one organization with one login.
- See customers, activities and payments for all your shops together, or one shop at a time.
- Staff can view every location but only make changes in the shop they are assigned to.
- Billed monthly per active shop.
Reports
- Bookings by country, language, referral source and agent, and fun dives against courses, each with a CSV export.
- Finance: revenue by activity, commissions by role and outstanding balances by month.
- Retail: record merchandise sales, including to walk-in customers.
What Ombar does not do
- Ombar is English-only today.
- It has no point-of-sale.
- It doesn't work offline.
- It tracks payments and generates invoices, but it is not a payment processor.
- Operated from Estonia, inside the EU, under GDPR.
“Ombar has made a huge difference to how smoothly Gili Divers operates. New divers sign up and provide all their details before they arrive, my instructors each have their own logins to check what equipment they need, and historical customer data helps us understand trends over time. Whenever we need to fix something, it is always easy to find a solution with Joao.”