Short answers to the questions we get asked the most. If something is missing, use the contact form and we'll get back to you.
Getting started
Ombar runs the daily operations of a dive shop in one place: booking management, customer and certification tracking, referral agents and commissions, staff and instructor management, payment tracking and invoice generation, multi-shop support, and a dashboard with daily KPIs.
There is no free trial. Ombar is a paid subscription from the first month, with no contract and no lock-in — you can cancel any time from your account settings. If you want to see it working before you decide, get in touch through the contact form and we will walk you through it.
Create your account on the sign-up page. It takes a few minutes: your details, your dive organization, your shops, then payment by card through Stripe. If you would rather talk first, use the contact form and we'll walk you through it.
Ombar is built by a small team combining dive-industry experience and software engineering. It started as the tool we wished existed when running the day-to-day of a dive shop — and grew from there, one founding member at a time.
Because we listen. Ombar is shaped directly by the founding-member shops using it every day. If something is missing or awkward, we want to hear about it — and we ship changes fast.
How it works
Yes. Booking management is the core of Ombar. You create bookings, attach customers, activities and equipment, and Ombar takes care of the numbers.
Ombar calculates the customer’s bill automatically from the activities and items attached to the booking — no spreadsheets, no pen and paper.
Ombar tracks payments and generates invoices — it is not a payment processor. You record each payment against the bill (amount, method, date) and Ombar keeps the customer’s balance up to date.
Yes, in two different ways. Ombar calculates staff and instructor commissions for you, per person or as a pool, and shows what each person is owed by month. For referral agents, it records which agent sold each booking and counts their bookings, but it does not calculate agent payouts. You can also assign who sold or ran any booking.
Yes. You can register your referral agents and see the bookings each of them brings in, month by month.
Yes. Ombar has a customer check-in flow. Share your shop’s check-in link with your customers, they fill in their own details, and they show up in your customer list ready to be added to a booking.
The dashboard shows the daily KPIs that matter — who’s diving today, what’s booked, and how the numbers are tracking. The financial view gives you a running picture of payments and invoices.
Yes. Ombar is built for dive-shop operators, not IT staff. The menus are self-explanatory and the flows follow the way a shop actually runs its day. If you get stuck, support is one message away.
Yes. Ombar works on any modern browser and is usable on mobile. For heavier work (schedule planning, financial review) a tablet or laptop gives a more comfortable experience.
Ombar is a cloud service and needs an internet connection to run. Offline mode is not on the near-term roadmap. For locations with unreliable connectivity, a mobile hotspot as a backup is recommended.
Ombar is currently available in English only.
Not on the near-term roadmap. If retail is critical for you, tell us — we prioritise features based on what founding members actually need.
Account setup
Yes. Every new shop gets hands-on onboarding support — price lists, staff, services, the lot. You won’t be left alone in front of an empty database.
Ombar supports multiple users with role-based access. The shop owner or manager is the admin and can create logins for the rest of the team — front desk, instructors, staff — with the right level of access for each role.
Yes. Ombar is designed for multi-shop operators from the start. One login, multiple shops. You can look at each shop on its own or at all of them together, and staff only make changes in the shop they are assigned to.
Support
Most records stay editable while the booking is still open. If something is already closed, reach out and we’ll help you put it right.
Data security
Yes. Ombar is operated from Estonia, inside the European Union, and follows the EU GDPR framework. You can find the details in our Privacy Policy.
Ombar is operated from Estonia under the EU GDPR framework. Our primary database is hosted in Singapore with DigitalOcean, and backups are stored in the European Union. We back data up, restrict access to authorised personnel, and never sell or share it. Full details are in our Privacy Policy.
Pricing and membership plans
€69 per shop per month. One plan, everything included. No surprise tiers, no feature gates.
There are no pricing tiers — the list price is the same for every shop. If you have been given a promotion code, you can enter it at checkout and it will be applied to your subscription. Existing founding members keep the rate they signed at.
No. Your plan includes every feature Ombar offers today and every feature we add during the MVP roadmap. Billing is per active shop.
Billing, changes and cancellation
At sign-up. You pay the first month by card through Stripe when you create your account, and after that you are billed monthly for each active shop.
No contract. You can cancel any time. Our Terms of Service cover the basics.
Yes — within the first 30 days. If Ombar does not meet your expectations, reach out and we’ll review the refund request case by case.
Your subscription keeps running until you cancel it. If you cancel, you keep access until the end of the billing period, and your setup and data are kept for the period set out in our Privacy Policy. Get in touch when you want to come back.