Frequently Asked Questions

Last updated: 14 April 2026

Short answers to the questions we get asked the most. If something is missing, use the contact form and we'll get back to you.

Getting started

How it works

Frequently Asked Questions

Getting started

How it works

Account setup

Support

Data security

Pricing and membership plans

Billing, changes and cancellation

Frequently Asked Questions

Getting started

What can I do with Ombar?

Can I try Ombar before committing?

OK, I’m in. What’s next?

Who is behind Ombar?

Why should I choose Ombar?

How it works

Can I manage bookings and reservations?

How does Ombar know how much a customer needs to pay?

Will Ombar handle customer payments?

Can I track commissions for staff and referral agents?

I work with travel agencies and local agents — is that supported?

Is there a fast way to collect customer data when the shop is busy?

Where do I see how my shop is performing?

Is Ombar easy to use?

Does Ombar work on a phone?

What happens if I lose my internet connection?

Is Ombar available in other languages?

Is there a Point of Sale (POS)?

Account setup

Can you help me set everything up?

How many people can use Ombar at the same time?

I have more than one shop — can I manage them in one account?

Support

I made a mistake — can I go back and fix it?

Data security

Is Ombar GDPR-compliant?

Is my data safe?

Pricing and membership plans

How much does Ombar cost?

Is there a discount?

Are there any extra costs?

Billing, changes and cancellation

When is the first payment due?

Is there a contract or licence?

Can I get a refund?

What happens if I stop using Ombar for a while?